b88b Privacy Policy

1 Introduction

b88b ("b88b", "we", "us", "our") is committed to protecting the privacy of every player who uses the b88b platform at https://b88b.io. This Privacy Policy ("Policy") describes the personal data we collect, the purposes for which we use it, the circumstances in which it may be disclosed to third parties, and the rights you have in relation to your own data.

This Policy applies to all users of the b88b website, mobile browser interface, live chat support, and any related digital service operated under the b88b brand. It should be read together with our Terms & Conditions, which are incorporated by reference and govern the overall relationship between you and b88b.

By registering an account on b88b or by continuing to use the platform after this Policy has been published or updated, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must discontinue use of the b88b platform and may request account closure by contacting our support team.

2 Data Controller

For the purposes of this Policy, b88b acts as the data controller in respect of the personal data collected through the b88b platform. As data controller, b88b determines the purposes for which personal data is processed and the means by which that processing takes place.

All data protection queries, subject access requests, and privacy complaints should be directed to b88b using the contact details provided in Section 15 of this Policy. b88b will acknowledge all formal data-related requests within five (5) business days and will aim to resolve them within thirty (30) calendar days.

3 Data We Collect

b88b collects personal data in several categories depending on how you interact with the platform. The table below summarises the categories of data collected and specific examples within each category.

b88b does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data for identification purposes, or health data, unless such data is voluntarily provided by you in a support communication context. Where such data is inadvertently received, it will not be processed for any purpose other than handling the relevant support request and will be deleted promptly thereafter.

4 How We Collect Your Data

b88b collects personal data through the following channels:

4.1 Direct Collection

Data you actively provide to us when you register an account, complete identity verification, make a deposit or withdrawal request, interact with live chat support, respond to a survey or promotion, or update your account settings. This is the primary source of identity, contact, and financial data.

4.2 Automated Collection

Data collected automatically when you visit or interact with the b88b platform, including technical data (IP address, device identifiers) and usage data (pages viewed, games launched, session timestamps). This data is gathered via server logs, cookies, and similar tracking technologies described in Section 8.

4.3 Third-Party Sources

Data received from third-party service providers that b88b engages to operate the platform, including:

• Identity verification and KYC service providers who cross-reference the documents you submit against external databases.
• Payment processors including bKash, Nagad, Rocket, Upay, and banking partners, who provide transaction confirmation data necessary to credit your account or process withdrawals.
• Fraud prevention and anti-money-laundering screening services that flag potentially fraudulent activity.
• Game content providers such as Pragmatic Play, Evolution Gaming, NetEnt, and Ezugi, who may pass back session and wagering data necessary for game settlement and responsible gaming monitoring.

5 How We Use Your Data

b88b uses the personal data it collects for the following specific purposes:

5.1 Account Management

To create, verify, maintain, and manage your b88b player account, including processing your registration, authenticating your logins, updating your details, and communicating account-related notifications such as password-reset confirmations and deposit receipts.

5.2 Transaction Processing

To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and partner banks in Bangladesh, to reconcile financial records, and to issue statements or transaction histories upon request. All amounts are recorded and displayed in Bangladeshi Taka (BDT).

5.3 Identity Verification & Fraud Prevention

To verify your identity and age in compliance with our Know Your Customer (KYC) obligations, to detect and prevent fraud and money laundering, and to protect the integrity of the b88b platform for all players.

5.4 Game Service Delivery

To provide access to cricket betting, live casino games, slot machines, fishing games, Teen Patti, Andar Bahar, and all other games on the b88b platform, to settle wagers accurately, and to maintain game history records accessible from your account dashboard.

5.5 Customer Support

To respond to your queries, complaints, and technical issues through our 24/7 live chat and email support channels, and to maintain records of support interactions for quality assurance and dispute resolution purposes.

5.6 Responsible Gaming Compliance

To monitor your gaming activity for indicators of problem gambling, to enforce deposit limits, loss limits, and self-exclusion requests you have submitted, and to ensure that access to real-money services is restricted to players aged 21 and above.

5.7 Platform Improvement

To analyse aggregated usage data in order to improve the performance, design, and content of the b88b platform, to troubleshoot technical issues, and to optimise the player experience for users across Bangladesh.

5.8 Legal & Regulatory Compliance

To comply with any legal obligation to which b88b is subject under applicable law, including responding to lawful requests from competent authorities, maintaining financial records for audit purposes, and enforcing our Terms & Conditions.

6 Legal Basis for Processing

b88b processes your personal data on one or more of the following legal grounds:

• Contractual necessity: Processing required to perform the contract between you and b88b — for example, processing deposits, settling bets, and managing your account.
• Legal obligation: Processing required to comply with applicable legal and regulatory requirements, including KYC, anti-money-laundering checks, and record-keeping obligations.
• Legitimate interests: Processing necessary for b88b's legitimate business interests, such as fraud prevention, platform security, and product improvement, provided those interests are not overridden by your fundamental rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7 Data Sharing & Disclosure

b88b does not sell, rent, or trade your personal data to any third party for their own marketing purposes. Your data may, however, be shared with the following categories of recipient solely for the purposes described in this Policy:

7.1 Payment Processors

Transaction data is shared with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, and City Bank to the extent necessary to process your deposits and withdrawals. These providers process your financial data under their own privacy policies and are independently regulated financial institutions.

7.2 Identity Verification Providers

Identity documents submitted during KYC are processed by third-party verification providers contracted by b88b. These providers operate under strict data processing agreements and are not permitted to retain your documents beyond the period necessary to complete verification.

7.3 Game Technology Providers

Session and wagering data is shared with licensed game studios including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi to the minimum extent required for game operation and settlement. These studios maintain their own data security standards as certified providers in the online gaming industry.

7.4 Legal & Regulatory Authorities

b88b may disclose personal data to law enforcement agencies, regulatory authorities, courts, or other government bodies when required to do so by applicable law, legal process, or a binding governmental order. b88b will notify you of such a disclosure where it is legally permitted to do so.

7.5 Corporate Transactions

In the event of a merger, acquisition, restructuring, or sale of all or part of b88b's business, player data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and of any material change to data processing that results from it.

8 Cookies & Tracking Technologies

The b88b platform uses cookies and similar technologies to operate correctly, to remember your preferences, and to understand how players interact with the site. The following categories of cookies may be present on b88b:

8.1 Strictly Necessary Cookies

These cookies are essential for the platform to function. They include session cookies that keep you logged in during a visit and security cookies that protect against cross-site request forgery. These cookies cannot be disabled without breaking core platform functionality.

8.2 Performance & Analytics Cookies

These cookies collect aggregated, anonymised data about how players use the b88b platform — which pages are visited most frequently, where users encounter errors, and how long sessions last. This data is used solely to improve platform performance and is never linked back to individual player identities.

8.3 Functional Cookies

These cookies remember your preferences such as your preferred display language, notification settings, and certain game interface customisations, so that you do not need to re-enter them on each visit.

8.4 Managing Cookies

You can control cookie behaviour through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling strictly necessary cookies will prevent you from logging in or using real-money features on b88b. Disabling other cookie categories will not prevent platform access but may degrade the quality of your experience.

9 Data Retention

b88b retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention period required by applicable law. The following general retention guidelines apply:

• Account data (identity, contact, financial records): Retained for the duration of the account plus a minimum of five (5) years after account closure, in order to satisfy legal, tax, and anti-money-laundering record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• KYC documents: Retained for five (5) years from the date of verification or from account closure, whichever is later.
• Support communications: Retained for two (2) years from the date of the last interaction in a support thread, or for the duration of any related dispute resolution process if longer.
• Technical and usage logs: Retained for thirteen (13) months on a rolling basis, after which they are permanently deleted or fully anonymised.
• Marketing consent records: Retained for as long as consent is active plus two (2) years after withdrawal, to evidence that communications were lawfully sent.

When personal data is no longer required and no legal obligation requires its retention, b88b securely deletes or irreversibly anonymises that data using industry-standard procedures.

10 Data Security

b88b implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key measures include:

• Transport encryption: All data exchanged between your device and the b88b platform is encrypted using 256-bit TLS (SSL) technology. The padlock icon in your browser's address bar confirms this encryption is active during your session.
• Data-at-rest encryption: Sensitive data stored in b88b's databases, including identity documents and financial records, is encrypted at rest using AES-256 encryption.
• Access controls: Access to personal data within b88b's systems is restricted on a strict need-to-know basis. Staff with access to player data receive data protection training and are bound by confidentiality obligations.
• Two-step SMS verification: Players are encouraged to enable two-step verification on their accounts, adding a second layer of login security that significantly reduces the risk of unauthorised access.
• Fraud monitoring: Automated systems monitor transactions and login activity in real time for indicators of fraud, unusual access patterns, or account compromise, triggering alerts and temporary holds where suspicious activity is detected.
• Penetration testing: b88b's platform infrastructure is subject to periodic security assessments and penetration testing by qualified security professionals.

11 Your Rights

As a b88b player, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact us using the details in Section 15. b88b will respond to all valid requests within thirty (30) calendar days:

11.1 Right of Access

You have the right to request a copy of the personal data that b88b holds about you, along with information about how that data is processed. This is commonly referred to as a Subject Access Request (SAR).

11.2 Right to Rectification

You have the right to request that inaccurate or incomplete personal data held by b88b be corrected. Many basic details such as your email address and phone number can be updated directly within your account settings.

11.3 Right to Erasure

You may request that b88b delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where you object to processing based on legitimate interests. Please note that this right is subject to b88b's legal obligations to retain certain records for specified minimum periods, as described in Section 9.

11.4 Right to Restrict Processing

You have the right to request that b88b restricts the processing of your personal data in certain circumstances — for example, while you contest the accuracy of data held, or while b88b assesses an objection you have raised.

11.5 Right to Data Portability

Where processing is based on your consent or on a contract, and where the processing is carried out by automated means, you have the right to receive the personal data you have provided to b88b in a structured, commonly used, machine-readable format.

11.6 Right to Object

You have the right to object at any time to processing based on b88b's legitimate interests, including profiling for platform improvement purposes. You also have the absolute right to object to processing of your personal data for direct marketing purposes, and b88b will cease such processing immediately upon receipt of your objection.

11.7 Right to Withdraw Consent

Where processing is based on consent, you may withdraw that consent at any time without penalty. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

12 Children & Minors

If b88b becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted immediately and the associated account will be permanently closed. Any deposits received from a verified underage account will be returned via the original payment method net of any applicable payment provider fees.

Parents and guardians who believe that a minor has registered an account on b88b are urged to contact our support team immediately at [email protected] so that the matter can be resolved without delay.

13 Third-Party Links

The b88b platform may, in certain contexts such as game provider launch pages or promotional content, display the names or logos of third-party brands including game studios or payment partners. Where these constitute navigational links to external websites, b88b is not responsible for the privacy practices of those external sites and this Policy does not apply to them.

b88b encourages you to review the privacy policies of any third-party website you visit. The presence of a third-party brand name or logo on the b88b platform does not constitute an endorsement of that third party's privacy or data security practices.

14 Policy Amendments

b88b reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the structure of our platform. When material changes are made, b88b will notify registered players by email to their registered address and will display a prominent notice on the platform for a minimum of seven (7) days prior to the changes taking effect.

The effective date at the top of this Policy will be updated to reflect the date of the most recent revision. Archived versions of previous policies are available from our support team upon request. Your continued use of the b88b platform after the effective date of any updated Policy constitutes your acceptance of the revised terms.

15 Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how b88b handles your personal data, please reach out to us through the following channels:

All privacy-related correspondence must be submitted in English. b88b will acknowledge receipt of formal data rights requests within five (5) business days and will aim to resolve them fully within thirty (30) calendar days of receiving all necessary identity verification information.